Frequently asked questions

About seven minutes in total — two to create the account, five to add your first products. There's no onboarding call to schedule and no integration to configure.

You paste your listing links, choose up to five competitors for each, and pick what time you want your report. That's the whole process.

No. If you can copy a product link from your browser's address bar, you can set up EcomTracker. There's nothing to install, no API keys to generate and no code anywhere in the process.

No — and we'll never ask you to. EcomTracker reads public listing pages, the same ones any shopper can open. We don't need your seller login, and we never see your orders, payouts or customer details.

No. The free plan needs only an email address, and it isn't a countdown trial — it stays free for 5 products indefinitely.

The morning after you add products. Your listings go into that night's 12 AM IST sync, so the first email gives you a baseline snapshot. From the second report onwards you start seeing movement.

Use the CSV import rather than adding them one at a time. Upload a sheet with your listing links and competitor links and the whole catalogue is set up in a single step.

Search your own product on the marketplace and pick whoever appears above you. Those are the listings taking the sale you're not getting.

You can change your selections later without losing any price history you've already collected, so there's no cost to guessing wrong at the start.

Five on every plan including Free, and ten on Enterprise. You choose which five, so the comparison reflects your actual market rather than whoever an algorithm picks.

Every tracked listing is refreshed in the nightly sync starting at 12 AM IST, so your morning numbers are always from that night.

On Pro and Enterprise we also re-check through the day and alert you the moment a price crosses your threshold.

Only what changed overnight, sorted with the biggest movers at the top — so the decisions that matter most are the first thing you read.

• ✓ Which products had competitor price movement, and by how much
• ✓ Where you've been undercut, and by what amount
• ✓ Competitors who went out of stock
• ✓ A link into the dashboard for the full history behind any line

If nothing moved, you don't get an email. Quiet days stay quiet.

Yes — pick any time that suits you. The default is 9 AM IST because most sellers want it before the day starts, but you can set it to whenever you actually sit down to look at pricing.

No. We're a tracking and reporting tool, not a repricer. We tell you what the market did; the decision to reprice, and the number you choose, stay entirely with you.

From the day you add a product. Every check is kept for as long as the product stays on your account, so history accumulates from your first night of tracking onwards.

We record it as out of stock rather than dropping the row. A rival disappearing from the market is useful information, so it shows up in your report instead of quietly vanishing from the average.

Yes, on Pro and above. Set the percentage move worth interrupting your day — 5% is the common choice — and anything past it reaches you within the hour. Everything smaller waits for the morning report.

On Pro and Enterprise, yes. Everyone works from one shared view with their own login, so nobody is forwarding screenshots of a spreadsheet only one person can read.

Any date range, as CSV, from Starter upwards. Enterprise adds Excel export and API access for feeding data into your own systems.

Amazon India and Flipkart, both natively and in a single dashboard. If you sell the same product on both, you see both markets side by side instead of keeping two spreadsheets.

Both are in development, and they'll be included on all paid plans at no extra cost when they launch.

No. EcomTracker is an independent tool with no affiliation, endorsement or partnership with any marketplace. Your relationship with them is governed by their own terms.

We read publicly displayed listing pages — the same information visible to any shopper browsing the site. We don't access private seller data or anything behind a login.

You remain responsible for complying with your marketplace's own seller terms, including any rules they set about pricing practices.

Marketplaces show different prices to different shoppers depending on location, active offers, coupons and account state — and listings change throughout the day.

Treat tracking data as an indicator of market direction rather than an authoritative quote, and check the live listing before making a significant repricing decision.

Free covers 5 products at ₹0. Starter is ₹999/month for 25 products, Pro is ₹1,999/month for 100, and Enterprise is ₹4,999/month for 300 with real-time updates and API access.

Full breakdown on the pricing page. GST applies in addition.

Yes — no card, no countdown, no expiry. Five products tracked with five competitors each, for as long as you want. Plenty of sellers stay on it.

Upgrade any time and the new limits apply immediately. Downgrade any time and the change takes effect at the end of your billing period. Nothing you've set up is lost either way.

No. Plans are monthly, cancellable from your settings with no notice period and no cancellation fee. Your plan simply runs to the end of the period you've already paid for.

We'll tell you before anything stops working. You can either upgrade or choose which products to keep tracking — we won't silently drop SKUs or bill you for an upgrade you didn't ask for.

Fees already paid aren't refunded for partial billing periods, but you can cancel at any time to stop future renewals. If you think you've been charged in error, write to us and we'll look into it.

Yes. Add your GSTIN in billing settings and it appears on every invoice.

Never. Your product list, competitor selections and price history are visible only to your account and the team members you invite.

We don't pool customer data into a market dataset, and we never use one customer's catalogue to inform another's account.

No. We don't sell, resell or publish your data, and we don't share it with advertisers or data brokers. Our revenue comes from subscriptions, not from your catalogue.

No. We read public listing pages the same way any visitor does. Nothing is sent to the sellers you're tracking, and nothing identifies you to them.

Your catalogue, competitor selections and price history are deleted within a reasonable period after you close the account. Export what you want as CSV first — deletion isn't reversible.

Details in our Privacy Policy.

Traffic is encrypted in transit, passwords are stored only as hashes, and access to production data is limited by role and logged. Card details are handled by our payment processor and never stored on our servers.

Email support@ecomtracker.in. Free plan gets community support, Starter gets email, Pro gets priority, and Enterprise gets a dedicated contact.

Replies come from people who work on the product, during Indian business hours.

Send us the product and the competitor listing. Listings do change between checks, but if a reading is genuinely wrong we want to know — it usually means a marketplace changed its page and we need to adapt.

Most often it means nothing moved overnight, which is the intended behaviour rather than a fault. Check your spam folder next, then write to us and we'll look at the delivery log for your account.

Yes — book a demo and someone from the team will take you through a live account. It isn't required to get started, but it's there if you'd rather be shown.

Tell us. Most of what's in EcomTracker exists because a seller running a real catalogue asked for it, and requests are ranked by how many live catalogues they unblock.